from Patrick McKenzie | by Patrick McKenzie

Feels like 20% I get why you feel you have to send this 80% deputizing your users to do Marketing’s job

To: all@ Subject: Google perf season means new name for chat app

FAQ “What substantively changed?” Eff if I know; I have never voluntarily been in a Hangout.

Somewhat less sardonically: I am acutely aware that at the scale of Google and over the user behavioral distribution there are going to be many IT managers who get a panicked text message “Hangouts isn’t working and you need to fix this now!!!!!!1”