from Gergely Orosz | by Gergely Orosz

I'm more and more convinced that the approach of: "How can we add AI to our product?" Is the wrong approach. It's the approach of a hammer looking for nails. A better one: "what do build? What material do I want to put where? For the places I need wood: do I need nails or no?"

A good example is customer support. I keep seeing company after company slap an LLM chatbot to the start of their customer support funnel. Better customer support solutions are ones that think in workflows. Eg "What are things the customer can do themselves, as self-service?"

Ok this is a solid point by Jason: t.co/pOOrm9JYXZ