Patrick McKenzie


13 days ago

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Not sure whether Steve Jobs would have personally caught this before launch, but am pretty sure that Steve Jobs would decree that this would be solved by close of business tomorrow, which is a type of energy the world could always use more of.

I think there are probably ways to phrase that decree I’d be more personally sympathetic to, but the praiseworthy instinct is to have a visceral distaste for things being broken.

And this is a hard thing to retain at scale, because the business is fundamentally healthy and because you’re shipping an org chart and because the relevant team is a bit understaffed due to departures and will prioritize it for the next sprint but…

And the thing that a culture of excellence gets you is people up and down the org chart saying “No, this will not stand. This is broken. We do not ship broken. Not for one day.”

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